Frequently Asked Questions

Will HISY work with Android devices or non-Apple devices?

HISY supports Android devices now! HISY *New* and HALO are compatible with both Apple and Android Devices! The only difference between the two is that HALO requires an App to operate with your Android. It’s called Shutter Panorama.

To Buy HISY *New*:
Click Here to buy HISY *New*
 
For HALO: Download Links to Shutter Panorama:

Google Play: Android Devices
Apple iTunes Store: Apple Devices

To Buy Halo:
Click Here to buy HALO

My HISY doesn’t seem to be paired after not using it for 5 minutes or more. Does HISY go into sleep mode?

Yes, after 5 minutes, your HISY will go into sleep-mode to save battery life. To wake up your HISY, simply press the button once, give the HISY and your Apple Device a 3-5 seconds to re-sync/re-pair. The user does not have to go into bluetooth settings to repair the HISY and iPhone/iPad.

How do I take pictures with my HISY?

Press the HISY button on the device to enable shutter.

How can I record video with my HISY?

Change the mode on your camera application from “photo” to “video”.

How long does my HISY battery last for?

2 years if you were to take 100 shots on a per day basis.

Will HISY work with iOS 6 and below

No, you need to update your phone with iOS 7.0 or later and must be an iPhone 4S or newer to use HISY.

How does HISY turn on?

You can activate the HISY by pressing the button on the front of the device. In 4-5 seconds the HISY will be ready. HISY automatically hibernates after 5 minutes of non-use.

How many devices can be synced to a single HISY remote?

Currently, HISY only supports one device at a time.

Do I need an app to use HISY?

No, just open the default camera application that comes with your Apple Device and start snapping away!

How do I replace the battery if it dies?

Unscrew the back of the HISY with precision screw driver and replace the battery. The battery used in a HISY is a CR2032 cell. This battery can be purchased at your local electronics store. Please note that if you replace the battery within your 1 year warranty, the warranty voids.

Will my HISY still record video if it is on “Slo-Mo” mode?

Yes, your HISY will still record if your in “Slo-Mo” mode, so dont worry.

Will my phone’s camera flash function when I use my HISY?

Yes, flash will turn on depending if you have it set manually to “on” or “auto.” If it is set to “off” the flash will not function when picture is taken.

What apps are compatible with HISY?

Keep in mind you do not need an application to use HISY. HISY is compatible with any app that supports the use of the volume up button on your iPhone for photo capture. The most popular app used with HISY is Twitter and Snapchat.

What is a HISY?

HISY (pronounced HI-SEE) is a Bluetooth remote for your iPhone camera. Take pictures or video from up to 90ft away! Put your phone down, Step away, and Click!

Do I need an internet connection to use my HISY?

No, all you need to do is pair it with your device via Bluetooth.

Can I use my HISY when my phone is locked?

No, your camera has to be on camera mode to use HISY.

Can I use my HISY if my camera is not on?

No, your camera has to be on camera mode to use HISY.

Is HISY waterproof?

No, contact with water may cause damage to your HISY. Any damage incurred from water is not covered by your limited warranty, so please keep HISY out of the pool!

How can I be notified on updates from HISY?

Join our newsletter or follow us on Instagram or Twitter @HISYPIX or just like us on Facebook. Once you join our social community, it will be our pleasure to keep you updated.
For any further questions, please contact us at: support@hisypix.com