Frequently Asked Questions

COMPATIBILITY

Will HISY work with Android devices or non-Apple devices?

For now, HISY does not support Android devices, but HALO does!  The only difference between the two is that HALO requires an App to operate with your Android.  It’s called Shutter Panorama.

 

Download Links to Shutter Panorama:

Google Play: Android Devices

Apple iTunes Store: Apple Devices

 

To Buy Halo:

Click Here to buy HALO

 

 

What apple devices can I use with HISY?

Currently the Apples devices that are compatible with HISY are Apple iOS 7.0 or later for Apple iPhone 4S, 5, 5S, 5C, 6 & 6 Plus. iPad 3rd & 4th Generation or later.

What apps are compatible with HISY

Keep in mind you do not need an application to use HISY.

HISY is compatible with any app that supports the use of the volume button on your iPhone for photo capture. The most popular app used with HISY is Twitter.

Will HISY work with iOS 6 and below

No, you need to update your phone with iOS 7.0 or later to use HISY

GENERAL QUESTIONS

What is a HISY?

HISY (pronounced HI-SEE) is a Bluetooth remote for your iPhone camera. Take pictures or video from up to 90ft away!  Put your phone down, Step away, and Click!

Does the cost of HISY include sales tax, VAT, or other duties?

No, HISY does not include sales tax. Buyer is responsible for all other taxes and/or duties if shipped internationally. HISY shipped within California will incur additional sales tax.

How can I be notified on updates from HISY?

Join our newsletter or Follow us on Instagram or Twitter (@HISYPIX) or just like us on Facebook. Once you join our social community, it will be our pleasure to keep you updated.

What is my HISY warranty?

HISY provides a limited 1 year warranty. If the device is defective we will replace it. Damages incurred as a result of use are not covered under the limited warranty.

What is your return / refund policy?

In the case of a defective device, we will gladly exchange your HISY for a new one within 14 days of the delivery date.

*Please note, HISYs are only compatible with Apple Products. Returns not accepted in the case of compatibility issues.

How long does my HISY battery last for?

2 years if you were to take 100 shots on a per day basis.

HOW DOES HISY WORK:

How can I sync my HISY to a new device that was paired with a different product?

Insert the end of a paperclip or similar tool into the RESET button, located on the front of HISY above the logo.  When the LED glows solid red, hold the RESET button down for 3 seconds or longer.  When the LED light blinks red, you’re ready to pair with a new Apple device!

** The previous device may first need to be deleted by selecting “Forget this Device” under the Bluetooth Devices menu in your iPhone.

How do I take pictures with my HISY?

Press the HISY button on the device to enable shutter.

How does HISY turn on?

You can activate the HISY by pressing the button on the front of the device.  In 4-5 seconds the HISY will be ready. HISY automatically hibernates after 5 minutes of non-use.

How many devices can be synced to a single HISY remote?

Currently, HISY only supports the syncing of one device at a time.

How do I replace the battery if it dies?

Unscrew the back of the HISY with precision screw driver and replace the battery. The battery used in a HISY is a CR2032 cell. This battery can be purchased at your local electronics store.

How can I record video with my HISY?

Change the mode on your camera application from “photo” to “video”.

How does HISY sync with my device?

Go to Settings > Bluetooth > Turn on Bluetooth. Then press the HISY button so it is in pairing mode. BLE Camera Remote will pop up under Devices. Select it and press Pair. You are now ready to take pictures via Bluetooth.

I WANT TO ORDER MY HISY BUT...

I am an international customer , who is responsible for duties and customs?

All International Customers will be solely responsible for customs and duties.

USING MY HISY:

Will my HISY still record video if it is on “Slo-Mo” mode?

Yes, your HISY will still record if your in “Slo-Mo” mode, so dont worry.

Will my phone’s camera flash function when I use my HISY?

Yes, flash will turn on depending if you have it set manually to “on” or “auto.” If it is set to “off” the flash will not function when picture is taken.

Does HISY go into sleep mode?

Yes, after a certain amount of minutes, your HISY will go into sleep-mode to save battery life. To wake up your HISY, simply press the button, give the HISY and your Apple Device a few seconds to re-sync/re-pair. The user doesn’t need to go into settings > Bluetooth to pair the two devices. (HISY and Apple Device)

How far is HISY’s range?

The HISY has great range, you can be in a area of 30-90ft, away.

Do I need an app to use HISY?

No, just open the default camera application that comes with your Apple Device and start snapping away!

Do I need an internet connection to use my HISY?

No, all you need to do is pair it with your device via Bluetooth.

Can I use my HISY when my phone is locked?

No, your camera has to be on camera mode to use HISY.

Can I use my HISY if my camera is not on?

No, your camera has to be on camera mode to use HISY.

Is HISY waterproof?

No, contact with water may cause damage to your HISY.  Any damage incurred from water is not covered by your limited warranty, so please keep HISY out of the pool!