Frequently Asked Questions
Q: How do you say HISY?
A: HISY is pronounced as “HIGH-SEE” or [hīgh-see].
Q: What is a HISY?
A: HISY is a connected device that is a Bluetooth remote for your camera shutter on your Apple Device. It is used to take pictures and record video from a distance via Bluetooth.
Q: What does “BLE Camera” stand for?
A: Bluetooth Low Energy Camera.
Q: How long does the battery last for?
A: 2 years on a 100 shots per day basis.
Q: How do I get help or support for HISY?
A: Please contact us by email at firstname.lastname@example.org.
Q: How can I be notified about new updates for HISY?
A: Follow us on Instagram and Twitter (@HISYPIX) and like us on Facebook.
COST, SHIPPING QUESTIONS & WARRANTY
Q: How much does a HISY cost?
A: Each HISY costs $24.99.
Q: When will HISY be available for delivery?
A: February 3, 2014. You can order your HISY now via our website!
Q: Does the price include sales tax?
A: The price includes sales tax for U.S. customers only.
Q: Does the price include VAT or other duties?
A: No. You are responsible for all other taxes or duties.
Q: What is your return/refund policy?
A: Sold as is. If the device isn’t working within 2 weeks after delivery, we will gladly exchange it with a new HISY. Returns accepted 14 days after delivery date.
Q: What is the warranty for HISY?
A: HISY provides a limited 1 year warranty. If the device is defective we will replace it. Any damages to the device or if you simply do not want it after the 2 weeks from delivery date, we will not be able to replace the device or offer a refund.
Q: How do I connect my HISY?
A: Go to Settings>Bluetooth>Turn on Bluetooth. Then press the HISY button so it is in pairing mode. BLE Camera Remote will pop up under Devices. Select it and press Pair. You are now ready to take pictures via Bluetooth.
Q: How do I take pictures with HISY?
A: Press the HISY button on the device to enable shutter.
Q: How do I record video with HISY?
A: Change the mode on your camera application from “photo” to “video.”
Q: Do I need internet connection to use HISY?
A: No, all you need to do is pair it with your device via Bluetooth.
Q: How far can I be to take pictures/videos with HISY?
A: 30-90ft. away.
Q: Do I need to download additional applications to use HISY?
A: No, just open the default camera application that comes with your Apple Device and start snapping away!
Q: Will the flash on the camera work for photos and video with HISY?
A: Yes, flash will turn on depending if you have it set manually to “on” or “auto.” If it is set on “off” the flash will not turn on when picture is taken.
Q: How do I pair a HISY to a new phone that was previously paired with another device?
A: Press “Reset” button of HISY using a thin long tool. The LED in red is on. Now hold “Reset” button longer than 3 seconds. The LED in red will start blinking. (The previous device may have to be deleted by selecting “Forget this Device.”) Now you can pair HISY with the new device.
Q: Will HISY still record video if it is on “Slo-Mo?”
Q: How do I replace the battery if it dies?
A: Unscrew the back of the HISY with precision screw driver and replace the battery. The battery used in a HISY is a CR2032 cell. This battery can be purchased at your local electronic store.
Q: How do you carry HISY with you?
A: You can carry HISY with you by connecting the included headphone jack attachment into the headphone jack of your iPhone or you can simply attach it to your key chain.
Q: Is HISY waterproof?
Q: Will HISY work with Android devices or other devices outside of the Apple platform?
A: No, but follow us on Twitter, Instagram and Facebook to get updates on HISY for future compatibility with other operating systems.
Q: How many apple devices can be synced with a single HISY?
Q: What Apple Devices are compatible with HISY?
A: Apple iOS 7.0 or later of iPhone 4S, 5, 5S, 5C, iPad 3rd & 4th Generation, iPad Mini & iPad Air iPod Touch 5th Generation or Later.
Q: Will HISY work with iOS 6 and before?
A: No, you need to update your phone with iOS 7.0 or later to use HISY.