Please check if you received it by SNS or if you edited it in other photo app or program. Most SNS services reduce the photo’s resolution in order to send the photo quickly. Most other photo apps do the same in order to edit the photo more quickly. You can check the photo resolution in your smartphone. Our recommended photo resolution is over 3-mega pixels (1280 X 2448). PIX prints photos very clearly, so when the photo has poor resolution it’ll be even more apparent.