FAQ’S

Compatibility

Will HISY work with android devices or non apple devices ?

At the moment, we are sorry to say that Android devices are not supported with HISY, but if you follow us on Twitter, Instagram, or Facebook, we would be more than happy to keep you updated on when our device will be compatible with multiple operating systems.

What apple devices can i use with HISY ?

Currently the apples devices that are compatible with HISY are APPLE iOS 7.0 or later. Apple iPhone 4S, 5, 5S, 5C, iPad 3rd & 4th Generation or later.

What apps are compatible with HISY

Keep in mind you do not need an application to use HISY, but if you want to, the following applications are compatible:

Apps Compat with HISY

Will HISY work with iOS 6 and below

No, you need to update your phone with iOS 7.0 or later to use HISY

General Questions

What is a HISY ?

HISY (pronounced HI-SEE) is a BLE (Bluetooth low energy) device that connects to your phone and uses its native built in shutter camera to be able to take the perfect selfie, group shot, or video from a great distance with a simple click of a button. Simple, easy to set-up, and use in moments, and perfect for all ages.

How much does HISY cost ?

Each HISY costs $24.99, for our models that come with a stand will cost you $26.99. All orders must also pay for shipping and handling without using promo code.

Does the cost of HISY include sales tax, VAT, or other duties ?

No. You are responsible for all other taxes or duties. The price does not include sales tax for U.S. customers only

How can i be notified on updates from HISY ?

Join our newsletter or Follow us on Instagram or Twitter (@HISYPIX) or just like us on Facebook. Once you join our social community, it will be our pleasure to keep you updated.

What is my HISY warranty ?

HISY provides a limited 1 year warranty. If the device is defective we will replace it. Damages incurred as a result of use are not covered under the limited warranty.

What is your return / refund policy ?

In the case of a defective device, we will gladly exchange your HISY for a new one within 14 days of the delivery date.

*Please note, HISY’s are only compatible with Apple Products. Returns not accepted in the case of compatibility issues.

How long does my HISY battery last for ?

2 years if you were to take 100 shots on a per day basis

How does HISY work:

How can I sync my HISY to a new device that was paired with a different product

Press “Reset” button of HISY using a thin long tool. The LED in red is on. Now hold “Reset” button longer than 3 seconds. The LED in red will start blinking. (The previous device may have to be deleted by selecting “Forget this Device.”) Now you can pair HISY with the new device.

How do I take pictures with my HISY ?

Press the HISY button on the device to enable shutter

How does HISY turn on ?

Just activate the HISY, by clicking the button on the actual HISY remote device

How can I record video with my HISY ?

Change the mode on your camera application from “photo” to “video.

How does HISY sync with my device ?

Go to Settings>Bluetooth>Turn on Bluetooth. Then press the HISY button so it is in pairing mode. BLE Camera Remote will pop up under Devices. Select it and press Pair. You are now ready to take pictures via Bluetooth.

How do I replace the battery if it dies ?

Unscrew the back of the HISY with precision screw driver and replace the battery. The battery used in a HISY is a CR2032 cell. This battery can be purchased at your local electronic store.

How many devices can be synced to a single HISY remote ?

If your trying to sync multiple devices at once, chances are it wont work for you. At the moment you can only sync one (1) device to a HISY remote at a time.

I want to order my HISY but

I am an international customer , who is responsible for duties and customs ?

All International Customers will be solely responsible for customs and duties.

Using my HISY

Will my HISY still record video if it is on “Slo-Mo” mode ?

Yes, your hisy will still record if your in “Slo-Mo” mode, so dont worry.

Will the flash on my camera work when i use my HISY

Yes, flash will turn on depending if you have it set manually to “on” or “auto.” If it is set to “off” the flash will not function when picture is taken.

Does HISY go into sleep mode ?

Yes, after a certain amount of minutes, your HISY will go into sleep-mode to save battery life. To wake up your HISY, simply press the button, give the HISY and your Apple Device a few seconds to re-sync/re-pair. The user doesn’t need to go into settings>Bluetooth to pair the two devices. (HISY and Apple Device)

How far can I be to use my HISY

The HISY has great range, you can be in a area of 30-90ft, away

Do I need an app to use HISY

No, just open the default camera application that comes with your Apple Device and start snapping away!

Do I need an internet connection to use my HISY ?

No, all you need to do is pair it with your device via Bluetooth.

Can i use my HISY when my phone is locked ?

No, your camera has to be on camera mode to use HISY.

Can i use my HISY if my camera is not on

No, your camera has to be on camera mode to use HISY.

Is HISY waterproof ?

NO, our HISY is an electrical device that will be ruined if brought into contact with water. If you do get water into your HISY, your warranty will be voided and you will not be eligible to make any return.


Didn’t find the help you need ?

No problem…Just email us anytime.