Frequently Asked Questions

Compatibility

YES! HISY *New* works with Android Devices supporting Bluetooth 4.0 with OS 4.4.4 or later.
Currently the apples devices that are compatible with HISY are APPLE iOS 7.0 or later. Apple iPhone 4S, 5, 5S, 5C, 6 , 6 Plus, 6S, 6S Plus, 7, 7 Plus , iPad 3rd & 4th Generation or later.
Keep in mind you do not need an application to use HISY, but if you want to, the following applications are compatible:

HISY-bluetooth-camera-shutter-remote-apps2

No, you need to update your phone with iOS 7.0 or later to use HISY.

General Questions

HISY (pronounced HI-SEE) is a BLE (Bluetooth low energy) device that connects to your phone and uses its native built in shutter camera to be able to take the perfect selfie, group shot, or video from a great distance with a simple click of a button. Simple, easy to set-up, and use in moments, and perfect for all ages.
Each HISY costs $24.99, for our models that come with a stand will cost you $26.99. All orders must also pay for shipping and handling without using promo code.
No. You are responsible for all other taxes or duties. The price does not include sales tax for U.S. customers only.
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HISY provides a limited 1 year warranty. If the device is defective we will replace it. Damages incurred as a result of use are not covered under the limited warranty.
In the case of a defective device, we will gladly exchange your HISY for a new one within 14 days of the delivery date.

*Please note, HISY’s are only compatible with Apple Products. Returns not accepted in the case of compatibility issues.

2 years if you were to take 100 shots on a per day basis.

How does HISY work:

Press “Reset” button of HISY using a thin long tool. The LED in red is on. Now hold “Reset” button longer than 3 seconds. The LED in red will start blinking. (The previous device may have to be deleted by selecting “Forget this Device.”) Now you can pair HISY with the new device.
Press the HISY button on the device to enable shutter.
Just activate the HISY, by clicking the button on the actual HISY remote device.
Change the mode on your camera application from “photo” to “video.
Go to Settings>Bluetooth>Turn on Bluetooth. Then press the HISY button so it is in pairing mode. BLE Camera Remote will pop up under Devices. Select it and press Pair. You are now ready to take pictures via Bluetooth.
Unscrew the back of the HISY with precision screw driver and replace the battery. The battery used in a HISY is a CR2032 cell. This battery can be purchased at your local electronic store.
Currently, HISY only supports the syncing of one device at a time. If you would like to sync your remote to more than one device at a time you can purchase HALO.

I want to order my HISY but...

All International Customers will be solely responsible for customs and duties.

Using my HISY

Yes, your HISY will still record if your in “Slo-Mo” mode, so dont worry.
Yes, flash will turn on depending if you have it set manually to “on” or “auto.” If it is set to “off” the flash will not function when picture is taken.
Yes, after a certain amount of minutes, your HISY will go into sleep-mode to save battery life. To wake up your HISY, simply press the button, give the HISY and your Apple Device a few seconds to re-sync/re-pair. The user doesn’t need to go into settings>Bluetooth to pair the two devices. (HISY and Apple Device).
The HISY has great range, you can be in a area of 30-90ft, away.
No, just open the default camera application that comes with your Apple Device and start snapping away!
No, all you need to do is pair it with your device via Bluetooth.
No, your camera has to be on camera mode to use HISY.
No, your camera has to be on camera mode to use HISY.
NO, our HISY is an electrical device that will be ruined if brought into contact with water. If you do get water into your HISY, your warranty will be voided and you will not be eligible to make any return.

Didn’t find the help you need?

No problem! Just email us anytime.